Frequently Asked Questions

You can safely report any misconduct through the #NotMe app – whether it’s happened to you or something you’ve witnessed first hand. Some examples include acts of:

• Discrimination (age, disability, race, sexuality, religion, etc.)
• Racism
• Harassment (hostile work environment)
• Bullying
• Financial crimes
• Health & Safety violations
• Retaliation
• Any other types of behavior you find to be inappropriate or that violate your Organization’s policies or code of conduct.

Don’t wait. Report microaggressions early to help prevent things from escalating.

Yes. Accounts can be deleted by the users themselves.

#NotMe has streamlined the process for users to exercise their rights. Requests for collection or deletion of data are automatically handled by the #NotMe system. More specific requests are promptly handled by #NotMe’s Customer Service department. You can send them a ticket by going here.

The following have access to the data:

Designated persons from Organizations (typically HR, Legal, Compliance, etc) will have access to the information and data contained in a reporter’s report including their names (unless reports are submitted anonymously) and the details of allegations or issues reported.

#NotMe collects some personal information for authentication and monitoring purposes only.

Reports submitted through the app may also contain personal data entered by the user-Reporter.

We do this for a couple of reasons.

1. #NotMe is an employee platform. It is your tool and you, as the employee, own your account. Your employer does not own your #NotMe app.
2. If you leave your current company and need to report for a new subscribing customer or as an individual, you won’t miss out on updates to a non-active email.
3. Truly Anonymous Reporting – This is one more level to protect your anonymity by not having any updates provided through your company email. All of your chat and status updates will be sent to your personal email address.

After you’ve created your account, then you will link your company to your account to create and send your reports to your employer.

In the US, personal data is used in the App to identify, investigate and resolve specific issues raised by reporters.

#NotMe uses “web beacons” and “web logs” to allow servers to automatically record information that Your browser sends whenever You visit the App. This information includes the time and date, Your Internet Protocol address, your geographic location (zip code, area code and/or time zone), Your browser type and version, the App and/or the Services that You use, and when and how long You use them. We use this information to monitor and analyze how Users use the App and Our Services, to provide customer service and to maintain and improve the Services.

#NotMe stores and processes information about Reporters for the following:

• to permit Organizations to receive and process Report(s);
• to enable Reporters to access and use the App;
• to enable Reporters to communicate about any Report(s) with their Organizations;
• to provide Organizations alerts and notifications about Reports that have been submitted;
• to enable Organizations to communicate about any Report(s) with their Reporters;
• to operate, protect, improve and optimize the App, Our business, and Our Users’ experience, such as to perform analytics, conduct research, personalize or otherwise customize our clients experience, and to provide customer service;
• to help create and maintain a trusted and safer environment on the App and with Our Services, such as detection and prevention of actual and potential fraud and other harmful activity, conducting investigations and risk assessments, enforcing our Terms and policies, for fraud detection and prevention, and for risk assessment and harm prevention purposes;
• to send service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by Organizations or their employees/members.

In Europe, Canada and Australia, Personal Data is collected when you request a demonstration from #NotMe and when you contact #NotMe via the IT ChatBot.

When completing entry fields on a form, the mandatory nature of a response is indicated by using an asterisk (*) at the end of the question. The lack of response to a question identified by an asterisk prevents the processing of your request.

When you choose to spontaneously send your Personal Data to #NotMe, without the latter having requested it, you expressly consent to the collection of Personal Data and you undertake to assume full responsibility for the Personal Data transmitted.

1. The data necessary to request a demonstration of the Application

#NotMe collects and processes the first name, last name, email, telephone number and name of the User’s company requesting demonstration on the Website or the Application.

The purpose of this Processing is to manage User requests. It allows #NotMe to receive demonstration requests and to establish a history of requests and responses.

#NotMe retains your Personal Data for the time necessary to accomplish the purposes pursued, subject to legal archiving possibilities, obligations to retain certain Personal Data and/or anonymisation.

The Personal Data collected when requesting a demonstration of the Application is retained for a period of three (3) years from its collection.

1. Data relating to the IT ChatBot

#NotMe may collect personal data that is sent by the User when using the IT ChatBot. Such data concerns the first name, last name, email and name of the user’s company.

The purpose of such Processing is to receive requests from Users and to manage the answers to be provided.

The Personal Data collected when requesting a demonstration of the IT ChatBot is retained for a period of three (3) years from its collection.

• Connection data

#NotMe automatically collects User login data. These data include date, time of login and/or browsing, browser type, hardware used, entry and exit page, URL, number of clicks, pages viewed and their order, time spent on specific pages, browser language, IP address.

The purpose of this Processing is the analytical management of #NotMe’s business.

The connection data collected by #NotMe is kept for twelve (12) months from collection.

• What is the nature of the Personal Data processed by the Customer via the Application, what are the Purposes of Processing and the retention period of Personal Data?

1. Processing 1: When you create an account on the Application, Personal Identification Data is collected and processed, namely your full name, phone number, email address, function and name of the employer.

This Personal Data is necessary for the proper functioning of the Application and the provision of this service.

The purpose of this collection is based on User account management.

The Customer retains your Personal Data for the time you have access to the Application, i.e., for the period you are employees of the Customer.

1. Processing 2: When you make a report on the Application, in accordance with the Terms and Conditions of Use of the Application, you must ensure that you only communicate the relevant Personal Data necessary for the processing of the report, in accordance with the principle of minimisation imposed by the Regulations.

We invite you to be particularly vigilant regarding the transmission, via the Application, of Sensitive Data.

In processing reports made through the Application, the Customer may be required to process:

• Personal Data about you (full name, position and possibly other Personal Data communicated, including Sensitive Data); and

• Personal Data relating to the person who is the subject of a report (full name, function and possibly other Personal Data communicated, including Sensitive Data).

The Customer undertakes not to process Personal Data transmitted in a report when it is not relevant and necessary.

The collection of such Personal Data is optional.

The purpose of such Processing is based on the processing of the reports made.

The Customer retains the Personal Data relating to a report as follows:

• The Personal Data that does not fall within the scope of the Application’s system and in particular Sensitive Data that does not allow the establishment, exercise or defence of a legal claim is deleted immediately;
• The Personal Data is deleted two (2) months after verification if no further action is taken;
• The Personal Data shall be retained until the end of the investigation in the event that action is taken with regard to the report.

Yes, mechanisms are in place to delete data at the end of the retention period. We also provide the #NotMe users an automated way to delete their personal data at their convenience.

Yes, a policy is in place to set data retention periods. This data is only kept while still relevant.

Yes, users can request a copy or deletion of their data from the App.

In order to use the #NotMe App (the “App”) the following personal data must be processed:

• Name;
• Email address;
• Organization (if yours is a subscriber);
• Telephone number;
• IP address;
• Metadata, such as the number of clicks and navigation around the app

Reporters (people using the App to submit a report) must set up an account on the App in order to use it. They can however decide to submit a report anonymously so their personal data is not available to their employer when they submit reports anonymously. Use of the App on an anonymous basis is therefore possible. The App allows two way communication with an anonymous Reporter through the #NotMe secured messaging system.

There are three stages that a report goes through when submitted. As your report moves into each new stage, you will receive an email notification from #NotMe to your personal email account (NOT your work email account) about the progression of your report.

These notifications are coming through our #NotMe system and although your organization is determining the stage or status of your report,  it does NOT know your personal email address or who you are if you have reported anonymously.

1. Submitted – A report has been submitted by you and is available for a #NotMe team member or your organization (if they are a #NotMe subscriber) to read and evaluate.
2. Under Review – Your report has been assigned to someone who is taking action to look into the content of your report and its allegations.
3. Resolved – The organization has taken steps to ensure that the reported behaviors/persons, have been addressed, or a #NotMe team member has assisted the reporter with the next steps.

Once you download the app, we will ask only for your name, email and phone number. These are required for authentication to ensure each user only has one account.

Please note that information is not shared with anyone (including third parties). If you decide to report anonymously to the organization (by clicking on the “Report Anonymously” button of the App) they will only know your report by a randomly assigned number/code.

To learn more, you can read through our (i) US Privacy Policy and Terms of Use if you are in the US, or (ii) our EU, Australia, Canadian Privacy Policy and Terms of Use, if you are in the EU, Australia or Canada.

When the organization is a #NotMe subscriber, an email will be sent to the account admins (HR/ER/Ethics & Compliance people generally), notifying them a report has been submitted for review. From there, your report will be reviewed by the organization and you will be notified as the report progresses and/or if the chat feature is used by the person reviewing your report. If your organization does not reach out within the first week of submitting your report or has not provided an update within the last month, fill out a ticket and let us know so we may contact them.

If you choose to report anonymously, your identity will NOT be revealed. The organization will only know the details that you share in the report you submit. To assist you with communication, a chat window is available for you to speak further, anonymously if you choose, so you can safely share more details or concerns about the situation. It will be your choice if you want to let them know your name or any other information that you may deem appropriate. You are in control of what you share.

A vendor coming into your office to perform any type of work or make a delivery is accountable for their actions while working. You should bring any issue of concern that happens at work or is in any way related to people you come into contact with because of work to your organization’s attention. Your employer’s sexual harassment policy should cover acts of vendors and therefore should be reported through the #NotMe app in order to seek resolution.

Yes. Creating and submitting a report does not cost an individual anything. Our team is here to offer resolution-seeking (non-legal) support in order to help make your situation safer – even if the organization/employer is not a #NotMe subscriber.

At #NotMe, we are equipped and committed to safely handle your sensitive and private data. We provide two additional security measures when you log into the #NotMe app.

1. Two Factor Authentication – You will receive a text message on the phone number you entered to verify your identity.
2. Passcode – You have the option of using facial or fingerprint recognition.

Note that your personal information such as your name, phone number, and email address will not be shared with other parties without your consent (you have the option, within a report, to report anonymously or not.)

A false report, as defined by #NotMe, is a report submitted with malice and intent to spread false rumors or things that, at the time of submission, were known by the reporter to be untrue.

Knowingly making false accusations could undermine the safety of all and have consequences for the person making false reports. The results of our investigations may be shared with the false reporter’s organization and other relevant federal, state, and local authorities.

When your employer is not a subscriber, an email will be sent to a trained member of the #NotMe team. From there, we will be in contact through the chat feature within the #NotMe app to help you with the next steps. Please make sure you keep your notifications from #NotMe “On” so that we can communicate with you.

Even if your employer is not a #NotMe subscriber, every report is looked into and taken seriously by a #NotMe trained team member who will be in touch to discuss the next steps.

Yes, if you ever need a file of your information and what you’ve shared through our app, please go the Settings>My data section of the app and click on request download.

It may take up to 48 hours for you to receive this file.

Easy – You can find us in the App Store, Play Store or on the web at https://app.not-me.com. You can find more information about the webapp by going here.